This Privacy Policy describes how USAloans, Inc., the operator of USAloans.com (“Company,” “we,” “us,” or “our”), collects, uses, and protects your personal information.
We prioritize the confidentiality and security of your information. This policy applies throughout our organization, including our employees and other trade names.
Our Privacy Pledge
- We do not sell or rent your personal information, or share it for marketing, advertising, or joint marketing.
- Access to your information is limited to employees and service providers who need it to process or service your requested loan or respond to your requests.
- Limited disclosures to lenders, loan-service providers, credit bureaus, and regulators may be necessary to process your application, service your loan, protect your account, or comply with law.
- We do not provide your information to affiliates or non-affiliates for their own marketing or advertising.
- Our policy requires all employees and companies providing services on our behalf to keep customer information safe and to comply with our company’s customer information security expectations.
- Our privacy policy applies to potential customers as well as current and former customers.
- You may have additional privacy protections under applicable state laws. We honor those protections when using or disclosing your information.
- No mobile opt-in or text message consent will be shared with third parties or affiliates.
Safeguarding Personal Information
We have adopted policies and procedures designed to protect your personal information from unauthorized use or disclosure.
- We have implemented physical, electronic, and procedural safeguards to maintain confidentiality and integrity of the personal information in our possession and to guard against unauthorized access.
- Our policy is to permit employees to access your personal information only if they have a business purpose for using such information, such as administering, providing, or developing our products or services.
- Our policy, which governs the conduct of all our employees, requires employees to safeguard personal information about the consumers and customers we serve or have served in the past.
We gather information to better serve your financial needs, provide quality products and services, and meet legal and regulatory requirements. We treat all information in our possession as personal, even if you are no longer a customer. The data we collect may include, among other things:
- Identifying information, such as your name, age, address, phone number, and social security number.
- Employment information.
- Financial information such as your income, assets, and liabilities, as well as information about your savings, investments, insurance, and business.
Typically, we collect this information through various channels including applications and other forms you complete, conversations with our loan professionals and representatives, and in some cases, over our website. We may also collect information from a wide range of other sources to process and/or underwrite your loan. These sources may include employers, attorneys, banks, lenders, title insurers, insurance companies, credit reporting agencies, our Company’s mobile services, and online web applications.
Limited Disclosures for Your Loan and Legal Requirements
Our no-sale and no-marketing-sharing policy does not prevent the limited disclosures needed to process or service a loan you request, protect your account, or comply with legal obligations. We disclose information for these purposes only as needed and as permitted by law, including to:
- Respond to court orders and legal investigations
- Maintain your existing account or application
- Process your transaction
- Report to the credit bureaus
- Service and/or sell your mortgage loan
- Respond to our Company’s prudential state and federal regulator’s routine requests
Recipients may include lenders, title companies, appraisers, insurance companies, underwriting and processing services, loan servicers, credit bureaus, printing and software providers supporting your transaction, purchasers of your loan, and federal or state regulators. These disclosures support your loan or legal requirements; they do not authorize the use of your information for third-party marketing or advertising. We adhere to applicable state laws governing these disclosures.
Affiliates and Service Providers
We do not share your personal information with affiliates for marketing, advertising, or joint marketing. An affiliated service provider may receive information only as needed to process or service your requested loan, respond to your requests, protect your account, or meet legal obligations.
Information needed for these limited purposes may include your name, contact information, property information, and transaction details such as the estimated closing date, loan status, and loan amount. Our affiliates and third-party service providers are bound by confidentiality agreements that restrict use to the authorized service or legal purpose and prohibit use for their own marketing.
You may want to make a copy of any document for your records when requested to share your information.
Non-Affiliated Service Providers
We do not sell or rent your personal information or share it with non-affiliated companies for marketing, advertising, or joint marketing. Non-affiliated lenders and service providers may receive information only for the limited loan-service, account-protection, and legal purposes described above.
Information disclosed for those purposes may include your name, contact information, property information, and transaction details. We do not disclose your account number to any non-affiliated third party for marketing purposes.
Our policy requires disclosures to non-affiliated service providers to be limited as follows:
- The disclosure must support your requested loan or service, account protection, or a legal obligation.
- Information disclosed must be limited to what is needed for that purpose.
- Service providers must protect the information and use it only for the authorized purpose or as required by law.
- Your information must not be used for the recipient’s own marketing, advertising, or joint marketing.
You may want to make a copy of any document for your records when requested to share your information.
Our Marketing and Your Choices
We aim to keep you informed about our new and existing products. To achieve this, we engage in direct marketing through various channels, including direct mailers and email.
We do not share your personal information with other companies for marketing, advertising, or joint marketing. You can ask us to stop our own marketing communications by calling 888-505-0077 or using the opt-out instructions in a communication. Our SMS program is limited to the non-marketing messages described below.
SMS Communications
SMS Communications and Terms
We send SMS messages only to consumers who opt in. Messages concern application updates, document requests, and customer service. This program does not send marketing or promotional messages.
When you opt in, we collect your mobile phone number, consent preferences, and messaging records to send these communications, respond to requests, and manage opt-ins and opt-outs.
No mobile opt-in or text message consent will be shared with third parties or affiliates. Our no-sale and no-marketing-sharing policy also applies to information collected through the SMS program.
SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
Message frequency varies based on your application and customer-service needs. Message and data rates may apply. SMS consent is optional and is not a condition of submitting an application or purchasing goods or services.
Reply STOP to any text to opt out. You may receive one final confirmation of your opt-out; no further messages will be sent unless you opt in again. We also honor other clear requests to stop messages. Reply HELP for assistance or call 888-505-0077.
See our SMS Terms and Conditions and SMS Privacy Policy.
Cookies
We may employ cookies on our websites and collaborate with third-party vendors who also use cookies. These vendors are contractually bound to safeguard any data they collect on our behalf. If you wish to prevent information from being stored without your knowledge or consent, you can adjust your cookie settings on your computer.
Your Privacy Choices and Questions
You do not need to opt out to prevent the sale or rental of your personal information or its disclosure for marketing, advertising, or joint marketing: we do not engage in those practices.
We do not begin marketing-related sharing after 30 days or because you have not opted out. If you are no longer our customer, the same no-sale and no-marketing-sharing policy continues to apply. Limited disclosures needed to service your loan, protect your account, or satisfy legal obligations may continue as described above.
To ask a privacy question, exercise an applicable privacy right, or limit our own marketing communications, call 888-505-0077 or email Hello@USAloans.com. We honor privacy requests as required by applicable law.
Your Rights Under Federal Law
Federal law provides rights to limit certain uses and disclosures of personal information. The general rights below do not mean that we engage in those practices. Our policy prohibits selling or renting personal information and sharing it for marketing, advertising, or joint marketing.
- Sharing for Affiliates’ Everyday Business Purposes: This pertains to information related to your creditworthiness.
- Affiliates’ Marketing Use: You can prevent affiliates from using your information for marketing purposes.
- Non-Affiliates’ Marketing: You have the right to limit sharing with non-affiliates for marketing purposes.
Your Data Rights
As an individual, you have certain rights regarding your personal data:
- Access: You can request to see the specific pieces of data we hold about you. We will provide this information in a portable and easily accessible format.
- Deletion: You have the right to request the deletion of your data. While we are legally required to retain some information, we will delete everything we can in accordance with state and federal laws.
- Third-Party Data: Keep in mind that if we purchase data from a third party, we may re-acquire some information.
To exercise these rights, please contact us at 888-505-0077. State laws and individual companies may give you additional rights to limit sharing.
Changes To Our Privacy Policy
Our Privacy Policy undergoes regular reviews to ensure it aligns with data protection practices and complies with legal requirements. If we make any significant changes to how we manage your personal data, we will promptly notify you through our updated Privacy Policy. Additionally, you can always reach out to us directly to receive a physical copy of the revised policy at 888-505-0077.
Definitions
Affiliates: Companies related by common ownership or control. They can be financial such as mortgage companies or insurance companies, and non-financial companies such as direct marketing companies, technology companies and title companies.
Non-affiliates: Companies not related by common ownership or control. They can be financial such as mortgage companies, insurance companies, credit unions and non-financial companies such as direct marketing companies, technology companies and credit reporting agencies
Joint Marketing: A formal agreement between non-affiliated financial companies that together market financial products or services. We do not share your personal information for joint marketing.
Opt-out: A direction by you that the financial institution not disclose certain personal information about you to a non-affiliated third party, except as permitted by law.
Cookies: Text files with small pieces of data that are used to identify and keep track of a website user’s visits and activity.
California Residents: We do not sell or rent your personal information or share it for marketing, advertising, or joint marketing. Limited disclosures necessary to process or service your requested loan, protect your account, or meet legal obligations remain subject to applicable law and the restrictions described in this policy.
Important Notice about Credit Reporting: We may report information about your account(s) to credit bureaus and/or consumer reporting agencies. Late payments, missed payments, or other defaults on your accounts(s) may be reflected in your credit report and/or consumer report.
Telephone Communications: All telephone communications with us or our authorized agents may be monitored or recorded for quality control purposes.
Do Not Call: We maintain an internal Do Not Call preference list and complies with the provisions of the Telephone Consumer Protection Act (TCPA) for all consumers. Do Not Call requests will be honored within 30 days and will be effective for at least five(5) years from the date of request. No telemarketing calls will be made to residential or cellular phone numbers that appear on our company’s Do Not Call List.
Fair Credit Reporting Act
This notice is provided to you in accordance with § 601 et seq. of the Federal Fair Credit Reporting Act (FCRA). In connection with processing your loan application, we will request a consumer credit report on your credit standing, credit capacity and creditworthiness from a Consumer Reporting Agency. If adverse action is taken on your loan application, we will advise you of the name, address and telephone number of the Consumer Reporting Agency and you will have the right to obtain within 60 days of adverse action a free copy of the consumer credit report from the Consumer Reporting Agency. You also have the right to dispute the accuracy or completeness of any information in the credit report furnished.
